Data Protection Policy

Casinor Privacy PolicyYour Data, Your Right

Every piece of information you share with Casinor is handled with the utmost care. Here you'll find what data we collect, why we collect it, and what rights you have.

Last updated: 1 June 2026 · Version 3.1
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What Information We Collect 01

Casinor is committed to building a relationship of trust with you. To provide our services, we collect certain information — but only what is genuinely necessary. Casinor never collects data beyond what is required.

Data Type Example How Data Is Collected Mandatory?
Identity Information Name, date of birth, NID number Registration Form Yes
Contact Information Email, mobile number Registration Form Yes
Financial Information BKash/Nagad number, transaction history Payment Gateway Yes
Device Information IP address, browser, OS Automatically Automatic
Gaming Activity Bet history, session duration Platform Logs Automatic
Cookie Data Session cookies, preference storage Browser Cookies Partial
Sensitive Information

Casinor does not store full card numbers or bank account details. All payments are processed through third-party PCI DSS-certified gateways.

Why This Data Is Collected 02

Casinor collects data solely for specific and legitimate purposes. Each purpose is clearly stated below:

  • Account Management: To complete registration verification, login security, and the KYC process.
  • Payment Processing: To process deposits and withdrawals securely and to prevent financial fraud.
  • Service improvement: To improve platform performance, user experience, and game selection.
  • Regulatory Compliance: To comply with Curaçao eGaming license requirements and AML (Anti-Money Laundering) policies.
  • Contact: To send bonus offers, important updates, and support messages.
  • Responsible Gaming: To detect unusual gaming patterns and provide assistance to players.
Who We Share Your Data With 03

Casinor never sells your personal data. Any sharing with third parties is strictly limited, and each instance is governed by a rigorous confidentiality agreement:

  • Payment Provider: Only the minimum data required for transaction processing (bKash, Nagad, Rocket, and crypto gateways).
  • Game Provider: Technology partners for Live Casino and slots operations (e.g., Evolution, Pragmatic Play).
  • KYC Provider: A regulatory-approved body for identity verification.
  • Law Enforcement: In cases of court orders or AML investigations, strictly in compliance with applicable law.
What We Never Do

Your data is never shared with advertisers, data brokers, or any third party for commercial purposes.

Cookie Policy 04

Casinor uses cookies on its website and app. Cookies are small text files stored in your browser that help improve site functionality. The types of cookies used are listed below:

Cookie Controls

You can disable non-essential cookies through your browser settings. However, disabling Session or Security cookies may affect the site's functionality.

Data Retention Period 05

Casinor only retains your data for as long as necessary — no longer. Typical retention periods are outlined below:

  • Personal data is retained for as long as your account remains active.
  • Even after account closure, financial transaction records are retained for up to 5 years in accordance with AML regulations.
  • KYC documents may be retained for up to 3 years after account closure.
  • Gaming logs and bet history are automatically deleted after 2 years.
  • Cookie data is cleared according to each cookie's designated expiry period.
Data Security Measures 06

Casinor follows the highest industry standards for data protection. The core security layers are described below:

  • AES-256 Encryption: All stored data is protected with military-grade encryption.
  • SSL/TLS 1.3: All data transmitted between your browser and our servers is encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security at login.
  • Data Segregation: Player funds and data are kept separate from the company's operational systems.
  • Regular Security Audits: Annual penetration testing conducted by third-party cybersecurity experts.
  • Staff Training: All Casinor staff receive regular data protection training.
Your Data Rights 07

Every registered user at Casinor has the following rights over their personal data. Send any request to support@casinor.app — responses are typically provided within 30 days:

  • Right to Access: You can request a full list of all personal data Casinor holds about you.
  • Right to Rectification: You may request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request that your data be deleted, provided there is no legal obligation requiring its retention.
  • Right to Restrict Processing: You can request that the processing of your data be restricted in certain circumstances.
  • Data Portability: You can export your data in a machine-readable format.
  • Right to Object: You can object to certain types of data processing.
Third-Party Links & Services 08

Third-party games and payment services integrated into the Casinor platform operate under their own privacy policies. Casinor is not responsible for the data collection or use practices of these third parties.

While playing, some session data (such as a gaming session ID) may be sent to the game provider's servers. This information is used solely to operate the game and is not linked to your personal identity.

Minor Privacy Protection 09

Casinor strictly does not provide services to anyone under the age of 18. If we discover that a minor has registered an account, it will be closed immediately and all associated data will be deleted.

A Note for Parents

If you suspect your child is using Casinor, contact us immediately at support@casinor.app. We will take action within 24 hours.

Privacy Policy Updates 10

Casinor may update this Privacy Policy from time to time — typically in response to legal changes or the addition of new services. For any significant changes, you will be notified at least 14 days in advance via email or on-site notice.

The "Last Updated" date at the top of this page is always kept current. Continued use of the site following any changes constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please get in touch: support@casinor.app

Details

Why You Should Read the Casinor Privacy Policy

Many people skip privacy policies — they're long and full of legal jargon. But you have every right to know what happens to the information you share on Casinor. That's why we've written this in plain, easy-to-understand English.

When you open an account at Casinor, you'll need to provide some basic details — your name, mobile number, and email address. Without these, your account cannot be activated. That said, this information is used solely to provide you with our services and is never shared with advertisers or marketing companies.

Extra care is taken with payment data. Your bKash or Nagad number is not stored in full on Casinor's servers — the payment gateway handles this directly, and Casinor only receives transaction confirmation details.

A reminder: Casinor will never ask for your password, OTP, or banking details via email or SMS. If you receive any such message, it is fraudulent — report it to our support team immediately.

Data Protection Standards

Casinor's security score based on independent security audits

Encryption StrengthAES-256
GDPR Compliance96%
Payment Security (PCI)100%
AML Compliance97%
Data Breach IncidentsZero

6 layers of protection keeping your data safe

AES-256 Encryption

Military-grade encryption — all data stored on our servers is protected using this method.

Two-Factor Login

OTP or fingerprint authentication on top of your password — keeping unauthorized access to your account virtually impossible.

Non-Disclosure Policy

Your data is never sold or used for marketing — not ever, under any circumstances.

PCI DSS Payment

Payment information is handled directly by certified gateways — Casinor does not store card details.

Annual Security Audit

Annual penetration tests are carried out by independent third-party cybersecurity experts.

Staff Confidentiality Agreements

All staff sign strict NDAs. Any misuse of data is grounds for immediate legal action.

Full control over your data

Casinor believes your data belongs to you

Right to Access
You can request a copy of all personal information we hold about you. Submit your request by email and it will be delivered within 30 days.
Right to Rectification
If your name, address, or contact details are incorrect, you can request a correction.
Right to Erasure
Unless required by law, you can request the complete deletion of your data after closing your account.
Data Portability
You can export your gaming history and account data in JSON or CSV format.
Right to Object
You can opt out of marketing emails or object to specific data processing activities.

Privacy Inquiries

All you need to participate in Casinor's free spins and daily bonus activities is an active account. Every offer is listed under the "Promotions" section on the app or website.

Free spins are typically available on specific slot games and can be claimed by clicking the "Activate Promotion" button. Daily sign-in bonuses are credited automatically each time you log in.

Each free spin or daily bonus has its own expiry and wagering requirements. Review the full terms before claiming any offer. With push notifications enabled, you'll be alerted as soon as new offers go live.

Minimum bet amounts at Casinor depend on the game type. Slots generally start from ৳10 — and many games allow even smaller stakes in equivalent currency.

Minimum bet amounts for Live Casino games (baccarat, roulette, blackjack) vary by table — typically starting from ৳50. Table limits are displayed within the game UI.

The minimum bet for Sports Betting is ৳50. The same limit applies to accumulator bets — though since each selection's odds are multiplied together, potential winnings can be significantly higher.

Your data is safe — start playing now

Your privacy is our top priority at Casinor. Join a secure, licensed platform you can trust.

SSL-256 Encrypted · GDPR compliant · 18+ Only

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